Customer support
Contact Finolto
Questions about the software, onboarding, invoices, payroll, VAT, documents or a technical issue? Choose the channel that suits you and we will help.
Support e-mail
[email protected]A phone number will be added soon — meanwhile, e-mail us or use the form.
Support e-mail
[email protected]Add a screenshot, the document number and a short description of the problem — it helps us answer faster.
Current status
Support is closed right nowSupport opens on 26.10.2026 at 09:00.
Mon–Thu 09.00-18.00, Fri 09.00-17.00
Choose a topic
How can we help?
Choose the closest category so your request reaches the right specialist faster.
Technical support
Sign-in problems, errors, uploads, PDF/CSV/XLSX/XML exports, integrations, slow performance.
E.g. "I cannot sign in", "The PDF is not generated".
Report a technical problem →Using the software
Invoices, expenses, postings, reports, VAT, working time, holidays, creating documents.
We advise on using the software; we do not give binding legal advice.
Ask a question →Purchase and onboarding
Prices, a demo, onboarding, data migration, setting up your company, training.
E.g. "I would like a demo", "How do I move my data?"
Request a consultation →Invoices and subscription
Subscription invoices, payment status, changing plan, billing details, invoice copies, cancellation.
E.g. "I want to change my plan", "I need a copy".
Ask about an invoice →Data protection
Personal data requests, security questions, suspicious account activity, access.
Security questions go to the responsible specialist.
Contact us about data protection →Contact form
Write to us
Fill in the form and we will pass it to the right specialist. Every request gets a number so you can follow it up.
Existing customers
Already using Finolto?
Requests from the customer portal are faster and easier to follow up — your company data and documents are already there.
Frequently asked questions
About contacting support
What is the fastest way to get help?
For technical problems and questions about using the software, use the form with the matching topic or write to [email protected]. For billing, choose the topic "Invoices and subscription"; for buying, "Buying the software".
What should a technical request include?
A description of the problem, the affected page, the document or record number, when it happened, a screenshot and the steps you have already tried.
May I send accounting documents?
You may attach the documents that are needed, but do not send unnecessary sensitive information, passwords or full card details. For secure file exchange, use the customer portal.
When will I get a reply?
We usually reply within one working day. Requests sent outside support hours are handled on the next working day.
What if I cannot sign in?
Check your e-mail address and password on the /pieteiksanas page. If the problem continues, send a request with the topic "Technical problem".
Where do I report a security issue?
Use the form with the topic "Data protection" or write to [email protected]. Never send passwords or codes.
Company
Company details and contacts
- Support e-mail
- [email protected]
- Billing e-mail
- [email protected]
- Support hours
- Mon–Thu 09.00-18.00, Fri 09.00-17.00
Data protection
How we handle your data
We use the information sent through the form only to answer your request. For every request we keep the version of the consent and the time it was sent.
Personal data questions: [email protected]
Security reminder
Finolto staff will never ask you to send a password, an authentication code or full payment card details. Official support contacts you only from [email protected] or the phone number shown. Do not grant remote access unless the process has been officially agreed. Report suspicious messages with the topic "Data protection".
Not sure where to start?
Send us a short message and we will pass it to the right specialist.